Relational model of shaping quality system of courier service in e-commerce
2017/25/N/HS4/02051
Keywords
Descriptors
- HS4_9: Zarządzanie organizacjami, zarządzanie strategiczne, koncepcje i metody zarządzania, logistyka
Panel
HS4 – Individuals, institutions, markets: economics, finance, management, demography, social and economic geography, urban studies
Host institution
POLITECHNIKA BIAŁOSTOCKA, Wydział Inżynierii Zarządzania
Voivodeship: podlaskie
Principal investigator (from the host institution)
Number of co-investigators in the project: 2
Call
PRELUDIUM 13 – announced on 2017-03-15
- Amount awarded
- 93 800 PLN
- Project start date
- 2018-01-12
- Project end date
- 2021-07-11
- Project duration
- 42 months (the same as in the proposal)
- Project status
- Project settled
Project description
Download the project description in a pdf file
Note — project descriptions were prepared by the authors of the applications themselves and placed in the system in an unchanged form.
Equipment purchased [PL]
- Komputer przenośny z oprogramowaniem oraz urządzenie wielofunkcyjne. Cost: 5 000 PLN
Information in the final report
Publication in academic press/journals (3)
-
Multi-stakeholder perspective of courier service quality in B2C e-commerce
- Authors:
- Aleksandra Gulc
- Academic press:
- PLoS ONE (year: 2021, volume: 16, pages: 46040), Publisher: PLoS
- Status:
- Published
- DOI:
- 10.1371/journal.pone.0251728 – link to the publication
-
Determinants of Courier Service Quality in e-Commerce from Customers' Perspective
- Authors:
- Gulc Aleksandra
- Academic press:
- Quality Innovation Prosperity (year: 2020, volume: 24, pages: s.137-152), Publisher: Technical University of Kosice
- Status:
- Published
- DOI:
- 10.12776/QIP.V24I2.1438 – link to the publication
-
Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service
- Authors:
- Ejdys Joanna, Gulc Aleksandra
- Academic press:
- Sustainability (year: 2020, volume: 12, pages: 46040), Publisher: MDPI
- Status:
- Published
- DOI:
- 10.3390/su12219088 – link to the publication
Book publications / chapters in book publications (1)
-
Relacyjny model systemu kształtowania jakości usług kurierskich w branży e-commerce
- Authors:
- Gulc Aleksandra
- Book:
- Relacyjny model systemu kształtowania jakości usług kurierskich w branży e-commerce (year: 2020, volume: -, pages: 252), Publisher: Oficyna Wydawnicza Politechniki Białostockiej
- Status:
- Published
- DOI:
- link to the publication