Projects funded by the NCN

Information on the principal investigator and host institution

Information of the project and the call

Keywords

Equipment

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Relational model of shaping quality system of courier service in e-commerce

2017/25/N/HS4/02051

Keywords:

courier service model service quality e-commerce

Descriptors:

  • HS4_9: Organization studies, strategic management, concepts and methods of management, logistics

Panel:

HS4 - Individuals, institutions, markets: economics, finance, management, demography, social and economic geography, urban studies

Host institution :

Politechnika Białostocka, Wydział Inżynierii Zarządzania

woj. podlaskie

Other projects carried out by the institution 

Principal investigator (from the host institution):

dr Aleksandra Gulc 

Number of co-investigators in the project: 2

Call: PRELUDIUM 13 - announced on 2017-03-15

Amount awarded: 93 800 PLN

Project start date (Y-m-d): 2018-01-12

Project end date (Y-m-d): 2021-07-11

Project duration:: 42 months (the same as in the proposal)

Project status: Project settled

Project description

Download the project description in a pdf file

Note - project descriptions were prepared by the authors of the applications themselves and placed in the system in an unchanged form.

Equipment purchased [PL]

  1. Komputer przenośny z oprogramowaniem oraz urządzenie wielofunkcyjne (5 000 PLN)

Information in the final report

  • Publication in academic press/journals (3)
  • Book publications / chapters in book publications (1)
  1. Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service
    Authors:
    Ejdys Joanna, Gulc Aleksandra
    Academic press:
    Sustainability (rok: 2020, tom: 12, strony: 45309), Wydawca: MDPI
    Status:
    Published
    DOI:
    10.3390/su12219088 - link to the publication
  2. Multi-stakeholder perspective of courier service quality in B2C e-commerce
    Authors:
    Aleksandra Gulc
    Academic press:
    PLoS ONE (rok: 2021, tom: 16, strony: 45309), Wydawca: PLoS
    Status:
    Published
    DOI:
    10.1371/journal.pone.0251728 - link to the publication
  3. Determinants of Courier Service Quality in e-Commerce from Customers' Perspective
    Authors:
    Gulc Aleksandra
    Academic press:
    Quality Innovation Prosperity (rok: 2020, tom: 24, strony: s.137-152), Wydawca: Technical University of Kosice
    Status:
    Published
    DOI:
    10.12776/QIP.V24I2.1438 - link to the publication
  1. Relacyjny model systemu kształtowania jakości usług kurierskich w branży e-commerce
    Authors:
    Gulc Aleksandra
    Book:
    Relacyjny model systemu kształtowania jakości usług kurierskich w branży e-commerce (rok: 2020, tom: -, strony: 252), Wydawca: Oficyna Wydawnicza Politechniki Białostockiej
    Status:
    Published
    DOI:
    link to the publication

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